Refund policy
Refund Policy
At Outer Rift Supply Co., we want you to be fully satisfied with your disc golf gear. Because we work with third-party suppliers to fulfill your orders, return and exchange eligibility may vary by product. Please read below for full details.
Return Window Contact us within 30 days of delivery to initiate a return or exchange. Requests made after 30 days may not be eligible.
Eligibility To be eligible for a return, items must be unused and in their original condition and packaging. Discs that have been thrown, bags that show signs of use, and items with missing tags or packaging may not qualify for a return.
How to Request a Return Email us at [your contact email] with your order number and reason for return. We'll coordinate with our supplier on your behalf and follow up within 2–3 business days with next steps.
Exchanges We're happy to help facilitate exchanges for a different size, color, or product where supplier inventory allows. Contact us and we'll do our best to make it right.
Non-Returnable Items The following items are final sale and cannot be returned or exchanged:
- Mystery Box items (including PVC Patches Mystery Boxes)
- Items marked "Final Sale" at the time of purchase
- Downloadable or digital products
Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos. We'll resolve it promptly at no cost to you.
Refund Processing Once a return is approved and received by our supplier, refunds are processed to your original payment method within 5–10 business days.
You can always contact us for any return question at hello@outerriftsupplycompany.com.